Delete your account
Delete it yourself in the app or the panel. No access? Request it below.
Applies to the Your Next Tours app for iOS and Android and to yournext.tours, published by First Point Yazilim Limited Sirketi.
Delete it yourself
Guide or tour company
- App: Settings, then Danger zone, then Delete account.
- Web: panel Settings, then Danger zone, then Delete account.
Tour participant
- App: Settings, then Account, then Delete account.
Takes effect immediately.
Cannot sign in?
Enter the email address the account uses. We will send a confirmation link.
The response is the same whether or not an account exists for that address.
What is deleted and kept
Guide and tour company accounts
Deleted
- Profile: name, photo, phone, tagline, biography
- Tour templates, slides, information cards, stops, routes
- Travel programs and trips
- Saved WiFi profiles, including passwords
- Push notification tokens
- Billing and tax profile, including national ID or tax number
- Every sign-in token, on every device
Kept
| Data | Why | How long |
|---|---|---|
| Email address and any linked Google or Apple identity | Stops the same address registering again | Permanently |
| Buyer details on past payment orders | Tax and accounting law | As required by law |
| Anonymous, aggregated usage counts | No longer identifies you | Indefinitely |
Tour participant accounts
Deleted
- The account record itself
- Name, email and phone on any trip you joined
- Collectibles and their image files
- Push notification tokens
Kept
| Data | Why | How long |
|---|---|---|
| How many people joined a trip | A count with no name attached | Indefinitely |
How long it takes
- Requests through this page: within 30 days of you confirming, and we email you when it is done.
- Backups are never edited; every copy holding your data expires on its own within 90 days.